Our Service Philosophy

Whether you are in China or a corner of the world, you can contact us at any time, because Richi Machinery has built an online consulting service team of more than 20 people to serve you around the clock, 365 days a year.

At Richi Machinery, we adhere to the one-to-one targeted design of high-quality solutions, and use the professional knowledge and full-cycle services of our account managers to help customers carry out project operations, and thoroughly solve customers’ equipment procurement, operating cost accounting, operation management and after-sales service. In order to improve the profitability of customers and realize the sustainable development of the business.

At the stage when the customer can only carry out the conception, Richi Machinery engineers can provide design consulting services based on the blueprint drawn by the customer; at the same time, provide consulting services for factors that may affect the construction of the pellet plant project, including existing facilities, structural conditions, fire protection requirements, clear height, capacity of municipal public facilities, environmental assessment application, etc.

In order to better, safer, and more economical civil construction and other construction projects, Richi Machinery rely on the professional knowledge and rich experience in construction, we can shorten the construction period, optimize the pellet plant design, reduce the pellet plant cost, and improve the overall efficiency of the pellet production line project.

We will provide an estimate service for the cost of the proposed pellet plant project based on the basic design parameters, project location and related infrastructure.

Richi Machinery has undertaken the design and construction of thousands of feed mills, biomass wood pellet mill plants and organic fertilizer production plants. We believe that with leading one-stop solutions, global experience and localized services combined with customers’ local expertise, Richi Machinery will increase the growth rate, promote new growth and further promote the development of the global agri-food, biomass and organic fertilizer industry.

Advanced technology to produce excellent products. Through cooperation with excellent companies, we have introduced advanced production technology from different industries and global feed factory control technology to RICHI, equipped with advanced processing equipment, and realized high-precision mechanical processing and assembly production processes, to provide you with products that strive for excellence.

After the equipment is processed, in order to allow customers to fully understand the quality and operation of the new equipment, as a provider of professional granular equipment and engineering overall solutions, we can not only provide customers with testing services from a single unit to a complete system (Including all hosts and auxiliary equipment such as granulator, grinder, mixer, etc.).

In addition, in the early stage of equipment procurement, we can obtain the real data of customer raw materials through quality inspection equipment (mainly for biomass raw materials), so as to have a clearer understanding of equipment effects (such as compression ratio, output, pass-through rate, etc.).

The experienced RICHI engineers will reasonably adjust the equipment configuration according to the actual data obtained according to the raw material characteristics, and provide you with a scientific and reasonable equipment plan, so that you can “select the model without worry”.

According to customer needs, Richi Machinery installation engineers will guide the construction of site infrastructure, equipment installation and commissioning, and trial operation of the entire pellet production line. When the relevant project indicators meet the design standards, the customer will sign the project and pass the acceptance.

Closely integrated with Richi Machinery’s business operations, we have assembled and specialized a large team of installation engineers, subdivided into feed mill engineering business installation engineers, biomass wood pellets production business installation engineers, and organic fertilizer engineering technology installation engineers. In each field, a mix of old, middle and young people is formed to effectively guarantee the construction of talent echelon and the needs of business employment.

Richi Machinery provides comprehensive and systematic training for the technical staff of each user to better serve the needs of customers’ projects. After the technicians have finished their studies, they will return to the project during the operation period. Richi Machinery will provide follow-up technical support services. The training lecturer will follow up the training effect in the later stage to ensure the stable operation of the customer’s project.

Training Content:

• System training
• Installation skills training
• Equipment structure and principle training
• Fault judgment and troubleshooting training
• Equipment maintenance training
• Equipment operation training
• Core component introduction training
• Accessory installation training
• Field operation training
• Production process training
• Raw material processing technology training

As an enterprise integrating R&D, production, sales and service, Richi Machinery attaches great importance to customer communication. Therefore, we provide regular return visits to help users optimize and maintain equipment, and analyze and solve equipment problems reported by customers in a timely manner.

(Due to the special period of the new crown epidemic, almost all overseas on-site return visits are carried out online. Although the format is changed, we will not fail to do it. Because this is a part and tradition of our service system.)